1. How do I create an account on the website?
On the homepage, click on the registration, fill in the necessary information requested. Then an email will be sent to the email address you provided to confirm your registration.
2. Can I change my personal information and password?
All information you provide when you register on the site can be changed from the "Members Area". On the same page you can also see the history of your orders.
3. I forgot my password. What can I do?
Enter the email you have registered and will soon receive in your email a link that takes you to the page to enter a new password.
4. How can I receive the products?
We have two shipping methods for our products. You can either pick up your order from our stores or have them sent by courier. For more information check “Shipping”.
5. Do prices displayed in online store include VAT?
Prices displayed in online store include VAT.
6. How can I pay my order?
The payment methods are: Bank Deposit, Credit Card and Paypal. Unless you receive from our shop where you can pay at that same time.
7. How much does the transport of products cost?
Upon completion of your order, transport costs are calculated according to the shipping method you select.
8. Why was my order canceled?
Because we did not receive confirmation of the payment of your order within the time limit of two hours so the order is automatically canceled by our system.
9. For how long is my order reserved?
The order is not considered finalized and therefore the products contained in it are not reserved, if your payment is not confirmed on behalf of the manufacturer. Note: if your order is registered from 08:00 to 17:00, the products are reserved for the next two hours. If the order is registered after 17:00 the products are reserved until 10:00 of the next business day.
10. How do I cancel my order?
As long as your order has not been sent, you can send us an email of cancellation and along with your order number and contact Technical Support. As long as your order has not been sent.
11. How can I place the same order?
Log in to your account, go to the Members Area, select Orders, enter the details of the order that was canceled and click the Order button again. All products of the previous order are in your cart and you can place your order again.
12. How can I see if my order has been sent?
Once the shipment of your order is complete, you will automatically receive an email with the details of the courier company that shipped your order. In any case and at any time you can check the status of your order from the Members Area.
13. How can I check the availability of the products?
The online store provides online inventory information. The amounts listed on the website are real. If a product is not available at that time, information is given on how many days it will take for it to be available again after the payment of the order has been completed.
14. Can I get a retail invoice/receipt with different personal information from the ones I have stated?
Of course, during the process of the order's completion! In Billing information, select new issue data for retail invoice / receipt and fill in all required fields.
15. Can I request the delivery of the order to be at a different address than the billing address of the invoice?
Of course! During the order, in the Shipping Address step select new shipping information and complete all the required fields.